Terms of service
Welcome to Glownovia. These Terms of Service govern your use of our website and your purchase of our skincare and haircare products. By accessing our website or placing an order, you agree to these terms.
1. About Glownovia
Glownovia is a private-label skincare and haircare brand established on September 24, 2025.
Our products are manufactured through Atoz Skin Care Private Limited, our manufacturing company. Atoz Skin Care Private Limited is registered with the Federal Board of Revenue (FBR) and holds the applicable Halal certification and trademark registration associated with its business and products.
The Glownovia brand is separately registered with the relevant authorities, including FBR and trademark registration, and holds Halal certification.
Glownovia Trademark Registration Number: 826471
Glownovia operates as a private-label brand, while manufacturing is carried out by our manufacturing partner, Atoz Skin Care Private Limited.
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not:
- Use the website for fraudulent or unauthorized activities.
- Attempt to interfere with or damage the website.
- Copy, reproduce, or misuse our content, branding, images, or product information without permission.
- Provide false or misleading information when placing an order.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, and other information on our website are accurate.
Product colors, packaging, labels, and appearance may vary slightly from images displayed online.
Glownovia reserves the right to update product information, ingredients, packaging, availability, or pricing when necessary.
4. Skincare and Haircare Disclaimer
Glownovia products are intended for cosmetic and personal-care use.
Results may vary from person to person depending on individual skin type, hair type, lifestyle, and other factors. We do not guarantee specific results from the use of our products.
Customers should review product ingredients and directions before use. If you have sensitive skin, allergies, or concerns about a particular ingredient, consult a qualified healthcare professional before using the product.
We recommend performing a patch test before using a new skincare or haircare product.
Glownovia products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
5. Orders and Payments
When placing an order, you agree to provide accurate and complete information.
Glownovia reserves the right to refuse or cancel an order in cases such as suspected fraud, incorrect pricing, product unavailability, or other circumstances requiring cancellation.
You are responsible for ensuring that your shipping, billing, and payment information is accurate.
6. Pricing
Product prices are displayed on our website and may change at any time without prior notice.
If an obvious pricing or listing error occurs, Glownovia reserves the right to cancel the affected order and issue an appropriate refund.
7. Shipping and Delivery
Glownovia will make reasonable efforts to process and ship orders within the timeframe stated on our website.
Delivery times may vary because of courier delays, weather, holidays, customs, or other circumstances beyond our control.
8. Returns and Refunds
Glownovia accepts returns within 3 days of delivery.
To qualify for a return, the product must be:
- Unused and unopened
- Undamaged
- In its original condition
- In its original packaging
Products that have been used, damaged, altered, or returned after the 3-day return period may not be eligible for a refund.
Please refer to our Return & Refund Policy for complete details.
9. Intellectual Property and Trademark
The Glownovia name, trademark, logo, product names, packaging designs, images, website content, graphics, and other brand materials are protected intellectual property of Glownovia to the extent applicable under law.
Glownovia Trademark Registration Number: 826471
No person or business may copy, reproduce, distribute, modify, imitate, or commercially use Glownovia's trademarks, branding, product images, packaging, or other intellectual property without prior written authorization.
10. Limitation of Liability
To the extent permitted by applicable law, Glownovia will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Customers are responsible for using products according to the provided instructions and should discontinue use if irritation or an adverse reaction occurs.
11. Third-Party Services
Our website may use third-party services such as payment processors, delivery companies, analytics services, and other providers.
These third parties may have their own terms and privacy policies.
12. Changes to These Terms
Glownovia may update these Terms of Service from time to time.
Changes will become effective when posted on our website. Your continued use of our website after changes are posted means that you accept the updated terms.
13. Contact Us
If you have questions about these Terms of Service, our products, orders, or policies, please contact Glownovia Customer Support through our website.
Glownovia
Established: September 24, 2025
Trademark Registration No.: 826471
Thank you for choosing Glownovia./