Shipping Policy

Glownovia is committed to processing and delivering your orders as quickly as possible.

1. Order Processing & Dispatch

All confirmed orders are normally dispatched on the same day when placed within our regular order-processing hours.

Orders placed outside our processing hours, on weekends, or on public holidays may be dispatched on the next available business day.

2. Delivery Time

After dispatch, orders are normally delivered within 3–5 business days.

Delivery times may vary depending on the courier company's delivery schedule, service area, weather conditions, public holidays, and other circumstances beyond our control.

The estimated delivery period is based on the courier company's applicable policies and service standards.

3. Courier Delays

Once an order has been handed over to the courier company, delivery is managed by the courier service.

Glownovia is not responsible for delays caused by:

• Courier service disruptions
• Incorrect or incomplete delivery information
• Weather conditions
• Public holidays
• Unforeseen transportation issues
• Events beyond our reasonable control

We will, however, do our best to assist customers in contacting the courier and tracking delayed shipments.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Glownovia is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Order Tracking

Where tracking information is available, customers may receive a tracking number or shipment information after their order has been dispatched.

Customers can use the provided tracking information to follow the progress of their delivery.

6. Undelivered Orders

If a package cannot be delivered because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply according to the courier company's policy.

7. Contact Us

If you have questions about your order or delivery, please contact Glownovia Customer Support through our website.

We appreciate your trust in Glownovia and will always do our best to ensure your order reaches you safely and on time.