Shipping and Delivery

SHIPPING POLICY

All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

FREE SHIPPING WORLDWIDE

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the United Kingdom.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Glownovia is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@glownovia.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@glownovia.com. If your return is accepted, we’ll send you our return shipping address, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@glownovia.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any further questions, please don't hesitate to contact us at

info@glownovia.com.